How to purchase (E-Voucher)

Choose the quantity and the value of the voucher(s)
Select the vouchers with the quantity you require and add to the cart
Check Out
For those who have never purchased or have registered on this website before, you are required to sign up for an account. For those who have registered before, you may proceed to login to your account.
Delivery of E-Vouchers
You can purchase e-vouchers for yourself or send as a gift for someone else. Each purchase will be sent to the email address of the recipient. Please provide us with the full email address of the recipient.
Make your payment
Enter your payments details via PayPal secured online payment gateway to complete the purchase. Once it is successful you will be directed back to the website and you will be greeted with a message: ‘Thank you. Your purchase has been successful’.
E-Voucher received
You will receive an email upon successful purchase of the e-voucher.

How to order (Food)

Choose your product(s)
Select the products with the quantity you require and add to the cart
Check Out
For those who have never purchased or registered on this website before, you are required to register for an account. For those who have registered before, you may proceed to login to your account.
Make your payment
Enter your payments details via PayPal secured online payment gateway to complete the purchase. Once it is successful you will be directed back to the website and you will be greeted with a message: ‘Thank you. Your purchase has been successful’.

Frequently Asked Questions

I have ordered more than one gift voucher and would like to send them to different email addresses. How do I do this?
If you want to send part of your order to different email addresses, you will have to put these through as separate orders, as we don’t have the ability to split your orders.
Is there a limit as to how many vouchers I can buy?
We do not have maximum limit per order.
Can I have vouchers delivered to my friends and family?
All orders can be emailed to an alternative email address but to residents residing in Malaysia only.
I tried to order using my PayPal account and it did not work. What should I do?
Please check that the name and address on the order are the same name and address of your registered account with PayPal, if not your transaction will not be accepted.
I did not receive my digital vouchers via email. What should I do?
Please contact our F&B Reservations Team at 03-2332 9808, or email [email protected] (both outlets operate from Mon-Fri from 10am to 6pm).
My PayPal transaction has been rejected.
Please contact PayPal directly.
I did not receive an email confirmation for my orders. What should I do?
Please contact our F&B Reservations Team at 03-23329808 or email [email protected] both outlets operate from Mon-Fri from 10am to 6pm).

For further enquiries, please contact our F&B Reservations Team at 03-2332 9808, or email [email protected] (both outlets operate from Mon-Fri from 10am to 6pm).

Voucher Redemption

How do I redeem the voucher?
To redeem the voucher:-
1. For take-aways: please log in to www.tradersspecials.com to place your order online, for your food delivery service. Please note that delivery is within 10km radius from the hotel.
2. For dine-ins: please first make reservation at the restaurant outlet of your choice at www.tradersspecials.com and then show the voucher to the restaurant personnel for them to scan the QR code for verification.
The voucher’s validity must not have expired upon redemption.
What if I forget to bring/print the voucher (for dine-ins)?
You can show the voucher via your email to our restaurant/outlet personnel.
Which restaurant/outlets can I redeem the voucher at?
All outlets in Traders Hotel Kuala Lumpur (Gobo Chit Chat, Gobo Upstairs Lounge & Grill, SkyBar, for both take-away and dine-in services.
When will my voucher expire?
Validity date is as per voucher purchased
Part of my order is missing/incomplete. What should I do?
Please contact our Customer Support Team at 03-2332 9808, or email [email protected] (both operating from Mon-Fri, 11am-6pm).
Can I use multiple Digital Vouchers for a single bill?
Yes, you can.
Can I use the voucher after the expiry date?
No.
Is there a return policy?
No. Once a voucher is purchased, it cannot be returned or refunded in any condition.
What if my dining bill costs LESS than the value of my voucher?
The remaining unused value will be forfeited.
What if my dining bill costs MORE than the value of my voucher?
You can use your Voucher to settle part of your bill. The outstanding balance can be paid by a Debit card, Credit card or Cash.